I should have more compassion for Washington Mutual customer service people because they're probably going to lose their jobs. I should be nicer. It's not their fault the bank ran itself into the ground. But last night, I couldn't help it. I had to express outrage. Just like a good white person! (Isn't "Expressing Outrage" a category in that Stuff White People Like book?)
The guy told me that everything was going to be exactly the same during the "merger" process. I got upset. I said, "Merger? It's not exactly a merger when you have no money and the government has taken you over and you're being bought by another bank!"
Then a few seconds later I apologized for being rude. So I guess you could say I'm the nicest mean person he spoke to that day.
I immediately realized after my outburst that I needed to give him a break. He was just reading from the "Soothing The Nerves of Customers Affected By The Biggest Bank Failure in US History" script given to him before his shift. Sorry!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment